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Experienced Technical Administrator with a demonstrated history of working in the consumer electronics industry. Technical Expert Apple Nov 2018 - Sep 2021 2 years 11 months. Click here to see the total pay, recent salaries shared and more!. Genius Admin Apple Apr 2022 - Present 7 months. Global Nav Open Menu Global Nav Close Menu Apple Search apple. Average salary for Apple Apple Genius Administrator in Houston: USD 44,996. Retail employees get the lovely task of having to deal with angry customers whose issues were not resolved by AppleCare. Average salary for Apple Genius Administrator in Worcester Park: £29,029. Specialist Apple Sep 2017 - Feb 2019 1 year 6 months. Genius Admin starts at a minimum hourly rate of $17Directed the back-office service team, obsessed over accuracy, and made sure that service experience met customer. Read about the role and find out if it’s right for you. Glen Mahoney is a Genius Admin at Apple based in Cupertino, California. The estimated total pay for a Genius Administrator at Apple is $58,569 per year. Average salary for Apple Genius Administrator in Midvale: USD 20. Genius Admin Compensation If you are a Colorado resident, this applies to you: At Apple, we see the whole you. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Read about the role and find out if it's right for you.

Performing daily inventory counts/adjustments for the markets largest Apple Store.As a Genius Admin, you provide insightful advice and friendly, hands-on technical support to our customers throughout the. Based on 1 salaries posted anonymously by Apple Genius Admin employees in Madrid. Average salary for Apple Genius Administrator in Lexington Fayette: US$51,645. Interview Questions for Genius Administrator. You'll get out of there knowing that no matter what happens, your data is both safe and is going to be immediately available for you to get back to work.Role Number: 200409327 As the Genius Admin, you are the gatekeeper for the Genius and Technical Expert teams and help them provide world-class service at the Genius Bar and in the Repair Room. All the way through they are hoping you'll say yes because otherwise this is going to take a long time - and extend waits in the storeĪssuming you're prepared with backups, not only will you make their job easier, you'll get out of there faster. When you arrive, the employees will ask you whether you've got backups, whether you have your Apple ID details, whether you've unpaired the Watch, and so on. Your devices should be prepared for the trip, if possible. While not addressed in the thread, there are also steps that a user should take before arriving. "So please be patient, please understand the challenges the technicians face, please make the right types of appointments, please ignore Tik Tok videos, please go online when you can and please remember that these people all just want to help you as soon as they can" concludes the thread.

So, as always in retail, patience is a must. "The system they use is made to just get people in, it's not as efficient at keeping it organized."įurthermore, he reiterates that not everybody in the company has every solution for a customer. "Many times they are just trying to do the best they can with limited resources and overwhelming amounts of waiting customers," the thread says. Specifically, how they should interact with employees at the store, or phone support. The thread details what he'd like to see from customers as well. This in turn sends feedback to Apple telling them that the system couldn't meet demand. Employees can long-press on a button to tell the system that an appointment couldn't be offered for a customer for many reasons. This compounds the problem, and causes not just their own wait time to be extended, but causes problems with the schedule as a whole when a manager has to expedite service for the customer.įor employees, he lays out some suggestions for the Concierge system as well. A customer can approach an Apple employee in the store who is often "surrounded and stressed out" that they are there for the appointment, and they may not be checked in properly - or at all. And, on top of all this, the twitter thread details the need for Genius Bar employees to "multitask." Specifically, they are being asked to build business leads, sell AppleCare, sell iPhones, and discuss Apple's educational offerings as well.